Frequently Asked Questions

1. How long does delivery take?
Orders ship within 2-5 business days via USPS; weekend orders ship the next business day.

2. How much is shipping?
Shipping and handling are currently free.

3. What will this charge look like on my statement?
It appears as Vitality Med Essentials — a one-time charge from Frostbell LLC.

4. I see a charge I do not recognize — what should I do?
See our Before You Dispute page and contact us first at [email protected] or 888-339-1585.

5. Can I get a refund?
Yes. You may request a refund within 30 days of delivery; no RMA number is required to start. See our Refund Policy.

6. Is this a subscription?
No. Every product is a one-time purchase with no recurring billing.

7. How do I return an item?
Call 888-339-1585 or email [email protected]; returns go to 4711 34th St N Ste F, St. Petersburg, FL 33714.

8. How do I contact support?
Email [email protected] or call 888-339-1585, Monday-Saturday 9am-5pm EST.

9. Are these products FDA approved?
These products are not approved by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before use.

10. Who am I buying from?
Vitality Med Essentials is a brand of Frostbell LLC, 20839 Boca Ridge Dr N, Boca Raton, FL 33428.