Before You Dispute a Charge

Recognize the charge: Purchases from vitalitymedessentials.com appear on your card statement as Vitality Med Essentials. This is a one-time charge from Frostbell LLC (d/b/a Vitality Med Essentials) for home medical supplies.

Please contact us first: If you do not recognize a charge, have not received your order, or want a refund, contact us before opening a dispute with your bank. We resolve almost all issues within one business day.

Email: [email protected]
Phone: 888-339-1585
Hours: Monday-Saturday, 9am-5pm EST

Refunds: See our Refund Policy — eligible refunds are processed quickly, so a bank dispute is not necessary. Filing a dispute before contacting us can delay resolution.